Would someone please explain something to me

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Would someone please explain something to me. How am I suppose to help someone when their entire question is:

It doesn’t work

OK, what doesn’t work? How are you using it? Can you show me where you’re trying to use it?

Or can you tell me what book am I holding up in front of my monitor right now? I’ll give you a hint – It’s a hard cover.

Bloody hell…

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