How Matt Mullenweg and Automattic deals with complaints

Wordpress censorship

WordPress censorship

Looks like I “offended” Matt Mullenweg a bit too much.  Write a pair of posts describing how they have ignored a long list of splog reports and I now have my wordpress.com account suspended and my posts in the support forums edited without permission.  But in addition to that, I’ve been blackballed by Akismet and it appears that my comments on wordpress.com are being trashed automatically. (A picture of that after the fold.  Guess I won’t be posting comments to your blog anymore, wank.)

What bothers me about all this is that it started on Matt’s end when I suggested that since most of the support forum volunteers were not going to be able to attend the first WordCamp, that it would be a great idea if Automattic would drop each of them a tshirt into the mail.  That way Matt and crew would show how thankful they were for the time and the work that they put in.  This, of course, didn’t fly over too well and since that point, many of us noticed a “cooling” of staff’s attitudes towards those who helped out.

There, I said it.  All this because of a lousy tshirt.  A simple gesture that would have taken at most an hour or two and would have meant a lot of some people.  Hell, the gallery folks sent me a tshirt for reporting an issue with their website. (I still need to blog about that.  There’s pictures here and here.  Yes, it was 6:30 in the morning.  It was early and I was tired and hadn’t shaved.)

Since that time, I’ve had Matt and others from Automattic lie about me, post insults, make light of my physical handicaps, and make light of my former relationship with my ex fiancee.  While he goes on and on about how approachable he is, he has refused numerous times to discuss how his company has acted towards me and has refused to follow up on the questions that I raised.

All this does prove three things though.  WordPress.com is not pro free speech, not pro customer service and fully believes in censorship.  Can’t wait for the next time Matt gets up on his soap box shouting out to the whole world how they support it so much.

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